Terms & Conditions

Terms of Service

There is no term to this agreement and the client or Less Stress Home Services, LLC (LSHS). You may cancel your service at any time. LSHS also reserves the right to cancel your service at any time. LSHS will provide a professional service where all the employees are bonded, insured, background checked and have been thoroughly trained.

Open communication

At Less Stress Home Services, we understand that effective communication is critical to your overall satisfaction with our service. We encourage our customers to let us know if there are any specific needs, concerns, or instructions they would like our Home Helpers to follow. We also ask that our customers promptly notify us if they are unsatisfied with any aspect of our service, so we can work together to address any issues and improve our service. Our goal is to provide exceptional service that meets or exceeds your expectations, and we believe that open communication is the key to achieving that goal.

EQUIPMENT/SUPPLIES/INGREDIENTS

All necessary equipment and supplies required for a cleaning service will be provided by LSHS.  Ingredients for meal prep, or other items necessary to complete a Chore Helper service must be provided by the homeowner.

PAYMENT

We prefer payment by credit card, but also accept checks (written to: Less Stress Home Services) for payment of services. If requested to run an errand any expense incurred while conducting a service, including mileage, will be added to the customer’s bill and charged at the end of the service. 

Payment is expected at the time of service. Receipts will be emailed upon the conclusion of the service. Please note that a $30.00 fee will be assessed for any checks returned by the customer’s bank.

SECURITY/ENTRY

We prefer not to be responsible for key retention, and therefore request other arrangements be made to access your home.  Preferred ways to access your home include providing us an electronic door code, hiding a key and letting us know where it’s hidden, or leaving the door unlocked. For safety reasons, we lock the door behind us and will lock the home when we leave. 

JOB START/END TIMES

For any service provided, the job will start from the moment we arrive on site, including unloading any necessary supplies from our vehicle, and it will end when the service is completed, and supplies are loaded back into our vehicle. If we are instructed to pick up an errand, the job will start from the moment we would have reasonably arrived at the customer’s home during a normal commute. This ensures that we accurately track the time and expenses incurred while conducting the service, including any additional time required for errand pick-up, and ensures that our billing is fair and transparent for all customers.

LATE CANCELLATIONS/ LOCKOUT FEES

We understand schedules change. We ask that you provide us with 48-hour notice to cancel or reschedule. Cancellations later than 48 hours are subject to the full cost of the scheduled cleaning. The same fee will be charged if we cannot gain access to your home when we arrive for our scheduled service.  This policy is in place because our technicians rely upon these wages, and a last-minute cancellation can leave them without work for the day.

PETS

We love pets and are happy to work in homes with pets present. However, if your pet is known to be aggressive or will get in the way of our service, please secure them prior to our arrival. We cannot be held responsible for any injuries to your pets that may occur while we servicing your home. Additionally, we cannot be responsible for any damage caused by your pets.

SICKNESS

If someone in your home is sick (contagious) please contact our office by 7:30 am if possible, to let us know so that we have time to remove you from the team’s schedule and waive the late cancel feel. We will be happy to reschedule your cleaning to a day when you are feeling better.

SERVICES WE DO NOT OFFER

While we’re always happy to assist with household chores and tasks, there may be some services that we’re not able to provide. We kindly ask for your understanding that we reserve the right to decline certain tasks or chores that are outside of our scope of service, to ensure we provide the best possible service to our customers.

ERRANDS

Errands are available as a service and are subject to availability. We will make every effort to complete any requested errands in a timely manner. However, please note that errands are completed on a best-effort basis, and we cannot guarantee the availability of the items or services requested. Any expenses incurred while completing the errand will be added to the customer’s bill and charged at the end of the service. We kindly ask that customers provide clear and concise instructions for all requested errands. If the requested errand requires payment, the customer will be responsible for providing payment in advance or reimbursing us for the expense incurred. We reserve the right to refuse any errand request that we deem unsafe or illegal.

MEAL PREP

We offer in-home meal preparation as a service to our customers. Please note that while we take every precaution to ensure the safety and quality of your meals, we cannot be held responsible for any food-related illness that may occur. Additionally, we ask that customers provide all necessary ingredients for their meals, recipes, as well as any specialized equipment or cooking utensils required. Finally, please note that meal prep services are subject to availability and are provided on a best-effort basis.

CUSTOM CHORES

We understand that every household has unique needs, and we are happy to work with our customers to provide customized cleaning and assistance services. If you have a specific chore or task that is not listed on our standard service list, please let us know and we will do our best to accommodate your request. Please note that customized services may be subject to additional fees depending on the scope of the task, and any costs incurred while performing the customized service will need to be reimbursed immediately after the service has ended. We can provide a copy of the receipt if requested. We ask that whenever possible, items needed to complete the customized service are paid for in advance. Additionally, please note that customized services may require additional time to complete and may impact the overall duration of your scheduled service. Please also note that we reserve the right to not complete a custom chore if we are not comfortable with the task or if it presents a safety risk to our staff.

ACCIDENTS/DAMAGE

While we make every effort not to break or damage items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this reason, we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not touched by our staff. LSHS must be notified within 48 hours of service if damage is discovered. Our personnel are instructed to call our office once ANYTHING is damaged and to leave a note to you advising you of the incident. We reserve the option of repair or replacement before a monetary settlement. LSHS is not responsible for damage due to faulty and/or improper installation of items, or for maintenance of your home (normal wear and tear that comes with age and use). Please inform us if any items in your home are broken or improperly installed such as; blinds, tiles, curtain rods, loose carpet etc. All surfaces (marble, granite, etc.) are assumed sealed and ready to clean without causing harm. LSHS takes responsibility for breakage or damage caused by our staff, not to exceed $500.00, or your homeowner’s insurance policy deductible.

SECURE YOUR VALUABLES

For security reasons, we kindly ask homeowners to secure all cash, jewelry, and other small valuables during the time our team is in their home. We cannot be held responsible for any missing items.

GRATUITY

Although gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check.

WEATHER

In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home and cancel that day’s service. When this occurs, we will try to reschedule. Please assist us with your understanding in rescheduling.

HOLIDAYS

We will contact you approximately two weeks ahead of time to reschedule any service that falls on a holiday. 

APPLICABLE LAW

This contract shall be governed by the laws of the State of Colorado in Jefferson County and any applicable Federal Law.
Scroll to Top