Your satisfaction is our top priority. We offer a 100% satisfaction guarantee, which means if you are not completely satisfied with our service, please let us know within 24 hours and we will work to correct the issue.

If you need to cancel your scheduled appointment, we kindly ask for at least 48 hours’ notice. If notice is given within 48 hours, a fee of $150 or the cost of your service (whichever is lower) will apply. Our technicians depend on these appointments for their income, so while we aim to be flexible, we must also consider their livelihoods. Thank you for your understanding.

Our rescheduling policy is as follows: If you provide less than 48 hours’ notice and we cannot find a new appointment time, a $150 cancellation fee will apply. We will make every effort to accommodate rescheduling requests. Any existing future appointments will remain as scheduled.

If our technician arrives at the scheduled time and there is no way for them to enter the home through no fault of the technician, we will unfortunately have to charge the full cost of the service. This policy allows us to compensate our technicians for their time and ensure that we can continue to provide reliable and consistent services to all of our clients.

At Less Stress Home Services, we prioritize the security of our clients’ homes. For this reason, we ask that clients not provide us with keys. Instead, we recommend alternatives like a secure lock box, electronic locks, leaving the door unlocked on cleaning day, or having someone home during the visit. This helps us ensure your home’s safety while performing our services efficiently.

If our cleaners need more time, they will contact our office, and we will reach out to you promptly. We can either extend the cleaning time, prioritize the most critical tasks, or ensure that any unfinished work is completed during your next scheduled cleaning.

At Less Stress Home Services, we absolutely adore pets and we understand that your furry friends are an important part of your family. However, to ensure the safety and efficiency of our services, we kindly ask that you securely confine them in a safe area if you believe they will interfere with our service. This will allow us to carry out our tasks smoothly and without any interruptions, ensuring the best possible results for your home.

Additionally, we follow Jefferson County’s school alerts and closures.  In the event Jefferson County schools are closed or put on delay we may ask to delay or reschedule your service.

We appreciate your understanding in this manner.

Our technicians can change the bedsheets. We just ask that you let us know where the clean sheets are located or leave them out in a clearly identifiable area.

Additionally, we follow Jefferson County’s school alerts and closures.  In the event Jefferson County schools are closed or put on delay we may ask to delay or reschedule your service.

We appreciate your understanding in this manner.

If you or your children are sick with a contagious illness (i.e. the flu, a cold, pneumonia, covid, chicken pox, etc.) please call and rescheudle your cleaning.  Even though we disinfect your home, it is possible we might transport germs to the next home or become sick ourselves.  On our end, if we are sick and the technician can not make it to your home we will likewise ask to reschedule. 

The safety of our employees is of utmost importance.  Employees are encouraged to avoid unnecessary travel during severe weather conditions.  If a technician can not make it to your home or feels unsafe traveling we will ask to reschedule your service.  

Additionally, we follow Jefferson County’s school alerts and closures.  In the event Jefferson County schools are closed or put on delay we may ask to delay or reschedule your service.

We appreciate your understanding in this manner.

At Less Stress Home Services, tips are always appreciated and can be provided in several ways. You can add a tip electronically by logging into your account, or by giving cash or check directly to your technician. Please note that any tips provided go directly to your technician and are not shared with the company. If there are multiple technicians who completed your service, the tip will be split evenly among them. If you loved your service, thank you for considering tipping your technician for their hard work!